Enquiries

How to get started

A clear four-step process to make an enquiry and begin therapy or assessments. If you need urgent help, please use the crisis contacts below.

Our process

Enquiry and intake in four steps

We understand that reaching out for support takes courage. We aim to make this process smooth, respectful and transparent at every step.

1. Submit enquiry

Complete the intake form so we understand your needs, preferences and funding pathway.

2. Suitability review

We review your information and let you know if we can assist. If so, we will provide a rough estimate of current wait times.

3. Waitlist placement

If you choose to proceed, you will be added to our waitlist for the earliest available appointment that fits your preferences.

4. Booking invitation

When a suitable appointment becomes available, we will contact you to book your first session.

Urgent help

If you need immediate support

Real Calm is not an emergency or crisis service. Please contact one of the services below if you need immediate assistance.

Crisis contacts (Australia)

  • Emergency: 000
  • Lifeline: 13 11 14
  • Suicide Call Back Service: 1300 659 467
  • Kids Helpline: 1800 55 1800
  • Beyond Blue: 1300 22 4636

For non-urgent support, please complete the intake form and we will be in touch.

Next step

Ready to begin?

Submit your intake form and we will respond with next steps and booking options.